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Bangalore, Aug 7^th 2017 – Toyota Kirloskar Motor (TKM) in line with its streamed efforts towards developing skilled workforce across its dealer network in the country, recently conducted the ‘National Skill Championship 2017” for all its dealership personnel across India. The contest conducted year on year across all Toyota dealerships, honored 111 finalists recognizing their excellence in the areas of sales, service and customer relations categories.

The skill contest is yet another step by Toyota who has been constantly engaged in initiatives to bridge the growing skill gap in the Indian industry in consonance with the Skill India initiative. Held at three levels - across dealerships, regional and national levels, the contestants were evaluated on various parameters such as knowledge, process demonstration, soft skills and proficient role plays in providing premium customer experience & human touch among others.

This year witnessed an encouraging participation of 48 sales personnel, 48 service personnel and 15 customer relations personnel from Toyota dealerships across the country. The grand event was graced by Mr. Rajeev Nair, General Manager – Toyota Motor Asia Pacific, Mr. Babu Moopan, Dealer Principal – Nippon Toyota along with the senior management of Toyota Kirloskar Motor Mr. Akito Tachibana, Managing Director, Mr. Shekar Viswanathan, Vice Chairman & Whole-time Director, Mr. Yoshihiro Horinouchi, Deputy Managing Director, Mr. T S Jaishankar, Deputy Managing Director, Mr. N Raja, Senior Vice President & Director, Mr. Hitoshi Iwanaga, Senior Vice President, Mr. Akitoshi Takemura, Senior Vice President, Mr. Kan Asaine, Senior Vice President, Mr. Raju B. Ketkale, Senior Vice President, Mr. Sailesh Shetty, Vice President, Mr. B. Padmanabha, Vice President & Mr. S K Keshava Prakash, Vice President. The dealer Sales, Service and Customer Relations Heads also joined to motivate the participants. The contest acknowledged the expertise and dedication of Toyota dealership staff from diverse geographical locations and provided them with an opportunity to set a benchmark to test their knowledge and skill levels.

There were a total of 21 winners, 9 from the sales, 9 from service & 3 from customer relations categories. Winner details are listed below:

The winners were awarded cash prize, rolling trophy, winner plaque and a gold medal. The Champion from each category will represent at the National Champions Assembly to be held at Japan during Oct 2018, to assemble at global level.

The sales & service skill contest has been taking place in TKM for the last 15 years under different disciplines like Technician-General, Service Advisor and Service Parts, Sales & Customer Relations. The levels of the contest for both Sales, Service & CR are 1) In Dealer Contest 2) Zonal Skill Contest 3) National Skill Championship.

Expressing his delight at the performance of the contestants, Mr. N Raja - Senior Vice President & Director (Sales & Marketing), Toyota Kirloskar Motor said “My heartiest congratulations to all the participants for upping the ante of this skill championship each year by exhibiting exceptional performance in each category. Each one of them deserves appreciation for their dedication & enthusiasm. Customer delight is the cornerstone principle for Toyota, to achieve this it’s essential to hone the skill sets of the personnel periodically.

The National Skill Championship is a platform that not only recognizes and rewards the best performers but also gives our dealership staff an opportunity to sharpen their skill sets. It is also a powerful means to assess the training needs to build a strong pool of skilled staff. We strongly believe that competitiveness will in turn nurture a healthy work environment & develop each of our employees’ potentials, challenging them to aim higher & be the best in town. This further enriches the best-in-class sales and service levels at each customer touch point, and eventually deliver the most premium customer experience.

In addition, we at Toyota Kirloskar Motor, constantly work towards improving the skills of our employees and develop them through a comprehensive on-the-job training program to transform them into world-class skill champions. We have undertaken dedicated initiatives such as establishing the Toyota Technical Training Institute (TTTI), Toyota Technical Education Program (TTEP) in addition to an in-house Gurukul and other comprehensive training programs to nurture the manpower skills to higher levels with great career prospects.” Added Mr. Raja.

Toyota Kirloskar Motor continually undertakes training initiatives for its personnel in areas such as dealer networking, marketing skills, customer voice, periodic reviews and coaching skills for team leaders and provide its sales & service personnel a comprehensive module on topics such as basic auto technology, products, sales SOP (Standard Operating Procedures), team development and value added services to enhance overall customer satisfaction.

In 2007, TKM also established the Toyota Technical Training Institute (TTTI) which offers a three year rigorous full-time training in – Automobile Assembly, Automobile Paint, Automobile Weld and Mechatronics (a combination of mechanical and industrial electronics). Additionally, Gurukul, a well-equipped learning center at TKM imparts diverse training to employees at all levels which helps them to improve their abilities and thoroughly fulfill their roles. Everyone who works at Toyota experiences 70% of their development through the job itself; and the experience serves as a driving force in developing the next generation. To ensure that only the highest level of automotive professionals work on Toyota vehicles, Toyota has partnered with industrial and technical training institutes all across India to create the Toyota Technical Education Program (T-TEP). The program aims at providing technical know-how training to ITI students across India along with providing hands on real time experience within Toyota dealerships. After a span of over 10 years, TTEP is now associated with 46 training institutes under the program, across India.

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Overview of TKM

Company name	Toyota Kirloskar Motor Private Limited
Equity participation	TMC: 89%, Kirloskar Group: 11%
Number of employees	Approx. 7,000 +
Land area	Aprox. 432 acres (approx.1,700,000 m2)
Building area	74,000 m2
Total Installed Production capacity	Upto 3,10,000 units

Overview of TKM 1^st Plant

Established	October 1997 (start of production: December 1999)
Location	Bidadi
Products	Innova, Fortuner manufactured in India. Prado, Land Cruiser and Prius imported as CBUs.
Installed Production capacity	Upto 1,00,000 units

Overview of TKM 2^nd Plant

Start of Production	December 2010
Location	On the site of Toyota Kirloskar Motor Private Limited, Bidadi
Products	Corolla Altis, Etios, Etios Liva, Etios Cross, Camry & Camry Hybrid
Installed Production capacity	Upto 2,10,000 units

For any further Queries please contact:

Toyota Kirloskar Motor Pvt. Ltd.	Creation
K R Rani Mobile : +91 88612-08520 Email : rani@toyota-kirloskar.co.in	Kaveri Mandanna Mobile :+91 90089-59697 Email : kaveri.mandanna@creation.io