Speak-up Policy
(Formerly Whistle Blower Policy)
What does not fall under Speak-up Policy?
The following aspects are not covered under the ambit of the Speak-up Policy -
HR Issues
Transfer • Salary • Transfer • Canteen Food • Commutation • Attendance issues.
Daily management issues
Argument with superior • Misunderstanding with a colleague • Mobile usage by co passengers/ driver.
Outside issues
Personal issues, Public Matters, Customer Complaints (to report product or service related concerns please click here.)
How to lodge a complaint?
Drop Boxes
Placed at different TKM locations at Bidadi
Dedicated Post-box
Toyota Kirloskar Motor (Ombudsman) PO Box No. - 27, Ramanagara - 562159
Toll-free Hotline
1800 3000 0019
Dedicated Email-Id
complaint@tkmombudsman.com
Online Complaint
www.toyota-kirloskar-corporategovernance.com
Who receives & reviews the report?
Independent Authority (IA)
* IA is one of the leading professional audit and
investigation agencies
* No relationship with TKM
* IA will prepare the flash report & submit to
Chairman (MD) of Ethics Committee (EC)
* Chairman will
give direction to Corporate Compliance Division (CCD) whether
to proceed with investigation
* If yes to proceed, CCD
will investigate & submit the report to EC
* EC will
review the report & decide on next course of action
You can access Toyota's Global Speakup Line via:
Email: speakup@toyota.com | Web: www.toyotaglobalspeakup.com
FAQ
If your contact details are given you may be called for
evidence.
Not compulsory. However if identity is disclosed, investigation becomes easier.
TKM has a non-retaliation policy as per which interest of the whistleblower will be protected.
Customers are requested to share their concern through dedicated email ID voc@toyota-kirloskar.co.in or call on 1800 309 0001 for resolution.